How to Set Up Email Settings

Email settings control how TrustPager sends outbound email: your sending addresses, signatures, verified custom domains, branding, and optional Gmail routing. Open email settings at https://app.trustpager.com/settings/email.

Sending Addresses

Your workspace can have multiple named sending addresses (for example Estimates, Accounts, and Support), each with its own from-address, from-name, and signature. One address is marked as the Default and is used whenever no specific address is chosen.

The from-name is the name your recipients see. That holds when the address sends through a connected Gmail too, whether the email comes from the inbox, an automation, a form, a signing request or the API: TrustPager uses the from-name you set here for that exact address, and only falls back to Gmail's own name for the address when the from-name is left blank.

Manage your addresses at https://app.trustpager.com/settings/email under the Sending Addresses section.

Adding an address

Click Add address. Give it a label (e.g. "Estimates"), a from-name (e.g. "Acme Estimates"), and a from-address. For the from-address you have two options:

• TrustPager Mail handle: type a handle like estimates and emails send from estimates@mail.trustpager.net and replies route back into your TrustPager inbox automatically.
• Verified custom domain: if you have verified a domain you own (see Verified Sending Domains below), type the local-part and choose your domain from the dropdown, for example estimates@yourcompany.com.

Addresses save automatically when you tab out of each field.

Send replies to

By default, when a customer presses Reply on an email from one of your addresses, the reply comes back into your TrustPager Inbox, where it is logged on the contact and opportunity and can start automations. If your team works from its own mailbox instead, open the address and fill in Send replies to (for example info@yourcompany.com.au). Customer replies to emails from that address then go straight to that mailbox.

It applies to automation emails, emails sent through the API, Inbox replies, form invitations, booking confirmations and email blasts sent from that address. Leave it blank to keep replies coming into TrustPager. Replies that go to your own mailbox are not logged in TrustPager and do not start automations.

For a website's form confirmation emails, set the same thing in that website's email setup under Send replies to.

Tagged addresses

Every TrustPager Mail handle also accepts tagged versions of itself. Mail sent to estimates+anything@mail.trustpager.net lands in the same TrustPager inbox as estimates@mail.trustpager.net, and TrustPager records the exact tagged address each email was sent to. Use this to give a campaign, a supplier or a website form its own address without setting anything up: the tag is simply the part after the plus sign.

Default address

One address is your Default. It is used whenever no specific sender is chosen: in automations, blast campaigns, and the compose window before you pick a specific address. To change it, open the address you want and click Set as Default.

If your Default address is still on @mail.trustpager.net and you have a verified custom domain, a nudge appears at the top of the page prompting you to promote one of your branded addresses to Default. There is no obligation to do so, but branded addresses improve open rates and deliverability.

Per-address permissions

Each address has a Who can use this address setting that mirrors the "who can call" control on phone numbers. Leave it empty to allow anyone with email-send permission to use this address. Add specific team members to restrict it, so only the listed people will see and be able to send from this address.

Team members who have not been granted email-send permission appear in the list with a link to manage their permissions at https://app.trustpager.com/settings/permissions.

Signatures

Each sending address has its own signature. Open the address and paste your signature into the signature box. Formatting, links, and logos copy across from Gmail or Outlook and are preserved. Switch between the visual preview and HTML source using the tabs at the top of the signature editor.

The signature is appended automatically when you send from that address, whether you are composing a new email, replying in the inbox, running an automation, or sending a blast.

Choosing Your Sender

Wherever you send email in TrustPager, a sender dropdown lets you pick which address to send from:

• Compose window and inbox replies: a sender dropdown sits at the top of the compose form. It defaults to your workspace's preferred sending rail (TrustPager Mail or connected Gmail, whichever is set as your workspace default), then remembers your last-used sender. This persists per workspace in your browser, so it carries across sessions.
• Automations: the "Send Email" action includes a Send from field. Pick a specific address for that action, or leave it on Default. Permissions still apply: if the address is restricted, the automation must be owned by someone who has access.
• Email blasts: the sender dropdown is in the Sender card in the right-hand Settings column of the campaign editor, shown as a dropdown above the sender preview.

Verified Sending Domains

Add and verify a domain you own at https://app.trustpager.com/settings/email under Sending Domains. TrustPager generates two DNS records (a DKIM TXT record and a Return-Path CNAME) for you to add at your DNS host. No SPF or MX changes are needed; your existing inbox keeps receiving mail normally.

DNS tip: most registrars (Namecheap, GoDaddy, Cloudflare) automatically append your domain to the record Name field. Enter the relative host value shown on the Settings page, not the full hostname. For example, enter pm-bounces, not pm-bounces.yourcompany.com. The Settings page shows the exact value with a copy button for each record.

After adding the records, click Check. Verification usually completes within a few minutes; it can take a few hours depending on your DNS provider's TTL. For a step-by-step walkthrough, see https://trustpager.com/help-center/workspace-email-domain.

Team Email

The Team Email at https://app.trustpager.com/settings/email is shown as your contact address in branded emails (the Reply button and the email address in the footer), and it is where new form and lead alerts go. It does not decide where customer replies go: use Send replies to on a sending address for that.

Branding

Email templates generated by TrustPager use your company logo, primary colour, and secondary colour. Upload your logo and set brand colours under the Branding section at https://app.trustpager.com/settings/email. PNG format, 200px height recommended for the logo.

Team Gmail (Optional)

If one or more team members have connected their Gmail at https://app.trustpager.com/account/connect and shared at least one alias with your workspace, a Team Gmail section appears at the bottom of https://app.trustpager.com/settings/email.

Team Gmail sends one-to-one emails composed from the inbox, the Send Email via Gmail automation step, and form and signing emails when your email settings send through Gmail. Email blasts always use TrustPager Mail.

Gmail Account

Choose the team member whose Gmail you want the workspace to route through for personal sends. The dropdown shows everyone who has connected Gmail and shared an alias with this workspace.

Sending Address

Once a Gmail account is selected, choose the send-as alias to display as the sender, for example info@yourcompany.com. If you leave this blank, the user's default Gmail address is used. Each alias can only be assigned to one workspace at a time.

MCP and API Access

Sending addresses are accessible via the TrustPager API and MCP. Use list_email_configs to see all addresses for a workspace, get_email_config to retrieve one, create_email_config to add a new address, and update_email_config to edit an existing one. reply_to_email is the Send replies to address; set it to null to send replies back to the TrustPager Inbox. get_email_capabilities returns the full sending capability of the workspace based on the current configuration.

Troubleshooting

A team member cannot see a sending address in the compose dropdown. The address has a restricted "Who can use this address" list and that person is not on it. Open the address at https://app.trustpager.com/settings/email and add them, or clear the restriction to allow anyone with email-send permission.

An automation is not sending from the address I chose. Check that the automation owner has access to the selected sending address. If the address is restricted to specific people and the automation owner is not one of them, the send will fall back to the Default address. Either add the owner to the address's permission list or switch the automation to an unrestricted address.

The branded-address nudge will not go away. Promote one of your custom-domain addresses to Default by opening it and clicking Set as Default. The nudge disappears once your Default address is on a verified domain.

Automated emails are not sending. Check that your Default sending address has a from-name set and that TrustPager Mail has a Team Email configured at https://app.trustpager.com/settings/email. If either is missing, the platform cannot dispatch emails.

The Team Gmail section is not visible. At least one team member must connect Gmail at https://app.trustpager.com/account/connect and share an alias with this workspace before the section appears.

My verified domain is not passing the Check. Confirm you entered the relative host value (e.g. pm-bounces), not the full hostname. Give it a few minutes, then click Check again. If it has been more than an hour, confirm both records are saved and active in your DNS host's control panel.

Replies to automated emails are not coming through. With Send replies to left blank, replies arrive in your TrustPager Inbox at https://app.trustpager.com/inbox/email. If the address has Send replies to filled in, replies go to that mailbox instead: check it is spelled correctly and someone reads it.