How to Configure Inbox Settings
Set workspace-wide defaults for your email, SMS, and voice agent inbox — read receipts, auto-reply, signatures, and notification routing.
Inbox settings control how your workspace handles inbound communications across email, SMS, and voice agents — defaults like read receipts, auto-replies, signatures, and how new conversations are routed. Head to https://app.trustpager.com/settings/inbox to manage them.
These are workspace-wide settings — they apply to everyone on your team. Personal preferences (like which notifications you want) live at https://app.trustpager.com/account/preferences.
Email settings
- Read receipts — controls whether tracking pixels are added to outbound emails by default. Recipients can still see if you opened their emails (when they enable read receipts on their side).
- Click tracking — wraps outgoing links in a tracker so click events appear in the contact's activity feed. On by default.
- Default email config — which email config (Gmail, Postmark) is used for automation sends when no specific config is set on the action. Configure email configs at https://app.trustpager.com/settings/email.
- Reply-to behaviour — when a contact replies to a workspace-shared email, who gets routed the reply (the original sender, the assigned account manager, or the dispatcher).
- Workspace email signature — appended to outbound automation emails. Personal signatures (per user) override this for emails sent from their connected Gmail.
SMS settings
- Default SMS sender number — which TrustPager phone number is used for outbound SMS when no specific number is set on the action. Buy and configure numbers at https://app.trustpager.com/settings/phone.
- Auto-reply on first SMS — sends an auto-reply when a new contact texts you for the first time (e.g. "Thanks for reaching out, we'll get back to you shortly"). Edit the message body here.
- Opt-out language — text appended to outbound marketing SMS reminding recipients how to opt out ("Reply STOP to opt out"). On by default for compliance reasons.
- Opt-out keywords — words that trigger an automatic opt-out when received. Defaults to STOP, UNSUBSCRIBE, CANCEL, END, QUIT.
For full opt-out details, see https://trustpager.com/help-center/sms-opt-out-handling.
Voice agent settings
- Default inbound voice agent — which agent answers incoming calls when no specific agent is assigned to the number. Configure agents at https://app.trustpager.com/auto/voice-agents.
- After-hours behaviour — what happens when a call comes in outside business hours: route to voicemail, route to a different agent, or hand off to a fallback number.
- Recording & transcription — whether to record and transcribe calls. On by default; required for AI features like coaching.
- Voicemail prompt — text-to-speech prompt for missed calls.
Dispatcher settings
Behaviour for the queued communications dispatcher at https://app.trustpager.com/inbox/dispatcher:
- Auto-cancel on opt-out — drop pending sends to contacts who opt out (default: on)
- Auto-cancel on reply — drop pending sends in the same channel when a contact replies (default: on)
- Auto-cancel on stage change — drop pending sends when an opportunity moves to closed/won or a configured cancel stage
Permissions
Only workspace admins (and users with inbox-config:write) can change inbox settings. Configure roles at https://app.trustpager.com/settings/permissions.
Related settings
- https://app.trustpager.com/settings/email — individual email configs (Gmail, Postmark, etc.)
- https://app.trustpager.com/settings/phone — phone numbers and SMS configuration
- https://app.trustpager.com/auto/voice-agents — voice agent definitions